FREQUENTLY ASKED QUESTIONS (FAQ)
Where is my order?
For USA Orders: When you order with PipingRock, you will receive a confirmation email with a tracking number, which you can use to find out the status of your shipment.
For International Orders: You may or may not receive tracking numbers, depending on the delivery method selected. Please click here for more information.
How is my shipping cost calculated?
Our shipping rates are based off the calculated weight of your order. Please note we do not make any money from the shipping charges on your order. Our phone operators are not able to waive shipping fees.
What are the different methods of payments that you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept payments via PayPal. Please note, we are unable to process prepaid or gift credit cards at this time.
Where do I go to Sign In / Join or edit my account?
You’ll find the Sign In / Join link at the top right of every page on PipingRock.com. You can also just click here. On the login page, you can either register to become a PipingRock member or login to your existing account by entering your email address and password. Once you’re registered and logged-in, look for the My Account link at the top right of every page. Click this My Account link to change your address, adjust your preferences, review your order history, edit your account and more.
I just placed an order, can I add to it?
We're sorry, once an order is placed, you cannot add, delete or alter it. If it has not yet shipped, you can cancel the order so it can be replaced with the additional items.
How can I cancel my order?
You have 60 minutes to cancel an order after it is placed. This can be done by going to the Order History tab under My Account.
Can I change my address after my order was shipped?
We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
How do I view my past orders?
First, make sure that you are logged in. Then, click the My Account link in the upper-right corner of your screen. This link will take you to your Account page, which has an Order History link that enables you to review all of your past orders.
When will I get an order confirmation?
You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.
When will I get a shipping confirmation?
PipingRock is proud to offer same-day shipping on most orders placed before 12 noon (EST). Shipping confirmation is sent via email once your order has left our supplement warehouse. You will usually receive shipping confirmation 24-48 hours after you have placed your order.
What happens if I have an item that is on backorder?
On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
What are Crazy Deals?
A fantastic way to save even more money! Crazy deals are special sales on select items that make nutrition even more affordable! But hurry - these special prices are only offered for limited times and are dependent on product availability!
Is there a way to get specific information on products I like?
All PipingRock products are accompanied by health benefit descriptions and supplement facts; just click the “Product Label” and “More Info” buttons on product pages to learn more. In addition, many of our featured categories include in-depth nutritional information that may include history, biological actions, or even scientific research. We will be continually updating our site with specific information on your favorite products, so return often and keep an eye out for PipingRock updates!
How can I contact the company?
Visit our contact page by clicking here, where you will find a convenient contact form along with our mailing address and fax number. We also offer live chat services! Simply scroll to the top of any page on PipingRock.com and click on "Live Chat."
Where can I go to learn more about PipingRock?
Check out our About Us page to learn about PipingRock’s mission of supplying the highest-quality nutritional supplements and health products at the lowest possible prices. You’ll also learn about PipingRock’s family history, spanning three generations of supplement industry excellence!
Where can I find PipingRock's social media pages?
Let's connect! You can find us on:
The Pipe Line Blog | Facebook | Twitter | Pinterest | Instagram | LinkedIn
I noticed the Guarantee symbol on the label, what does it mean?
We guarantee the quality of our products as well as their purity and potency.
How do I shop by brand?
Click the “Shop by Brand” tab in the upper left section of our home page, or simply click here. The Shop by Brand tab opens a page of alphabetized brand links. Simply click the brand you’re interested in, and we’ll show you all the products associated with that brand that we carry. You can also enter a brand name into our search engine.
How do I shop by category?
Just look on the left-hand side of your screen whenever you’re shopping at PipingRock.com and you’ll see a convenient, organized list of our most popular categories. You can also click the Show All Categories link to view our extensive library of product categories.
How do I use the keyword search?
Simply type a description of the product you’re looking for in our search box and click "Search." It’s as simple as that!
Does PipingRock have a mobile website?
By visiting PipingRock.com on your mobile or smart device, you will be automatically directed to our sleek, user-friendly mobile site. You'll find all the convenient aspects of our full website right in the palm of your hand!
What are cookies?
Cookies are very small files downloaded by your web browser and used to remember the particulars of your last visit to PipingRock.com. They are only used to keep track of the contents of your shopping cart.